Policies

GOLDEN RULES OF SPA

Please arrive early to allow time for check-in and relaxation before your treatment. To ensure a seamless experience for all guests, your service will end at the scheduled time, regardless of when it begins.

We kindly ask that you respect the tranquility of the spa environment and the privacy of others, allowing everyone to fully enjoy their time at Soleil.

APPOINTMENTS

To schedule an appointment, please call us at (603) 458-6687. We will do our best to accommodate all the services on your wish list.

For full-day spa treatments, we recommend booking in advance, as careful scheduling ensures a seamless and enjoyable experience.

A major credit card is required to secure spa packages or multi-service reservations.

You can also text us at (833) 211-1778 or conveniently book online by clicking Book Now bottom.

CANCELLATIONS & RESCHEDULING

At Soleil Salon & Spa, we value your time and the dedication of our talented team. To ensure the best experience for all our guests, we kindly ask for your understanding and cooperation with our policies.

We understand that life happens, and sometimes, plans need to change. However, last-minute cancellations and reschedules impact both our team and other guests who may have wanted that appointment time. To provide the best service possible, we ask that you honor the following cancellation and rescheduling guidelines:

  • Rescheduling: Please provide at least 8 hours’ notice to reschedule your appointment.
  • Cancellations:
    • Individual Appointments: Require 24 hours’ notice to avoid a charge.
    • Half or Full-Day Spa Treatments: Require 72 hours’ notice for cancellation.
    • Groups of Two or More: Require one week’s notice for any changes or cancellations.
  • Late Cancellations & No-Shows:
    • Appointments canceled with less than 24 hours’ notice will be charged 100% of the service price.
    • Full-Day Spa Packages canceled with less than 24 hours’ notice will also be charged 100% of the service price.
    • Reschedules made less than 8 hours before the appointment will incur a 25% fee.

We strive to accommodate our guests while also respecting our team’s time. If a staff member becomes unavailable for your service, we will gladly offer a Slim Reservation with one of our talented team members to ensure your experience is uninterrupted.

CHECK-IN

To fully enjoy your Soleil experience, we kindly ask that you:

  • Arrive 15 minutes before your scheduled reservation to allow time for check-in, changing (if needed), and relaxation before your service.
  • Silence or set all mobile devices to vibrate to maintain a peaceful atmosphere for all guests.
  • Present any gift certificates, packages, or promotional coupons at check-in.

SPA TIPS

To ensure the best experience, please inform your treatment specialist of any medical conditions or prescription medications, as some services may have contraindications.

For optimal results, we recommend drinking plenty of water at least two hours before and after any massage, body treatment, or facial to stay hydrated and support your body’s natural detoxification process.

For spa treatments, you are welcome to wear undergarments or a swimsuit if it makes you feel more comfortable. However, please rest assured that our therapists are highly trained in professional draping techniques to ensure your privacy and comfort at all times.

SPA PACKAGES

Spa packages cannot be combined with any other discounts, promotions, or special offers.

GIFT CERTIFICATES

Soleil Salon & Spa gift certificates are the perfect way to pamper someone special. Available for a specific dollar amount or designated services, they can be used toward luxurious treatments, salon services, and premium retail products. Treat your loved ones to the ultimate self-care experience at Soleil!

REFUNDS

Gift certificates, services, and products are non-refundable. However, products may be returned for replacement or spa credit within seven days of purchase, provided they are accompanied by a receipt. Please note that series packages are also non-refundable

THERAPIST SELECTION

You may request a male or female therapist; however, we cannot guarantee the availability of a specific therapist. Rest assured, all of our therapists are highly trained professionals dedicated to ensuring your comfort and providing an exceptional experience.