Soleil Salon & Spa Policies
Golden Rules of Spa
Arrive early. Remember, your treatment will end on time so that the next client isn’t delayed, regardless of how late you start. Respect the tranquility of the spa environment and other guests’ right to privacy.
To schedule an appointment, please contact our spa (603) 458-6687. We’ll make every attempt to schedule each treatment on your wish list. Please know that full day treatments should be booked in advance of individual services as the scheduling is critical to your complete and total enjoyment. A major credit card is required to hold your spa package or multi-service reservation.
If you need to cancel or reschedule a reservation or service, we ask that you give us 24 hours notice for individual appointments, and 48 hours on half or full day treatments. Cancelling or changing appointments for groups of three or more requires 72 hours notice. Appointments canceled in less than the required time will be billed 75% of the published price for each service.
Please arrive 15 minutes ahead of your scheduled reservation. This allows time for a leisure check-in, a change of clothing, and a few moments to relax into the experience that awaits you. To ensure the relaxing experience nature of the spa, we ask that you turn off or place on vibrate, all cell phones and pagers.
Please present all coupons or gift certificates upon registration.
Please disclose any medical conditions and/or prescription medications to your treatment specialist, since some services may have contraindications.
Drink plenty of water two hours before and after any massage, body treatment or facial, to hydrate properly and flush toxins from the body.
For spa treatments you may wear undergarments or a swimsuit if this would be more comfortable for you. However, keep in mind that our therapists are trained to drape discretely and to protect your privacy at all times.
Soleil Salon & Spa LLC gift certificates are the perfect way to pamper that special someone. You may purchase gift certificates for either a specific dollar amount or for particular services. Gift certificates can be used toward products, service and retail.
Gift certificates, services and products are non-refundable. Products can be returned for replacement or spa credit when accompanied by a receipt within 7 days of purchase. Series are also non-refundable.
You may request a male or female therapist, however, we cannot guarentee the availability of any particular therapist. All of the therapists are professionally trained to ensure your comfort at all times.